RetreatSenior is committed to protecting the privacy and confidentiality of personal information in our care. This Privacy Policy explains how we collect, use, disclose, and protect personal information in compliance with applicable privacy laws and regulations.
We collect personal information necessary to provide quality senior care services, including:
- Personal identification information (name, date of birth, contact details)
- Medical history and health information
- Emergency contact information
- Financial information for billing purposes
- Insurance information
- Photographs for identification and care purposes
We use collected information to:
- Provide quality care services
- Maintain accurate resident records
- Communicate with healthcare providers
- Process payments and insurance claims
- Comply with legal and regulatory requirements
- Improve our services and resident experience
We may share personal information with:
- Healthcare providers involved in resident care
- Insurance companies for claims processing
- Government agencies as required by law
- Emergency contacts when necessary
We implement appropriate security measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include:
- Secure data storage systems
- Employee confidentiality agreements
- Regular security assessments
- Access controls and authentication
For residents from the European Economic Area (EEA), we comply with GDPR requirements:
- Right to access personal data
- Right to rectification
- Right to erasure
- Right to data portability
- Right to object to processing
Our website uses cookies to enhance user experience. Cookies help us:
- Remember user preferences
- Analyze website traffic
- Improve website functionality
- Provide personalized content
We may update this Privacy Policy periodically. Significant changes will be communicated through appropriate channels.
For privacy-related inquiries, contact our Privacy Officer:
RetreatSenior
Toronto-Dominion Centre
66 Wellington Street West, 30th Floor
Toronto, ON M5K 1N6, Canada
Email: privacy@retreatsenior.com
Phone: +1 416 6082293